gms | German Medical Science

Objectives/Interrogation: Patient-reported experience measures are becoming an international standard for measuring quality of healthcare delivery. Studies have shown that satisfied patients are more likely to have a positive outlook on their condition, and believe that their treatment will be effective. Consequently, they are more likely to play an active role in their treatment process, including participation in their rehabilitative programme. It is thus worthwhile to study the patients' experience of their hospital journey, and to assess patients' satisfaction in a meaningful way.

A huge proportion of patients requiring treatment in our Hand Surgery unit have their procedures done as a day surgery case. Our objectives are to understand the extent to which our current work processes meet the needs and satisfaction of our patient group, and to identify potential areas for improvement.

Methods: Patients who underwent a day surgery procedure were interviewed immediately after surgery, using a validated questionnaire. Their responses were tabulated and analysed.

Results and Conclusions: Preliminary results show the experience of Hand Surgery patients (both acute and elective) treated in the day surgery setting in a tertiary district hospital is positive.

We will describe our experience and methodology to collect patient reported experience measures in a day surgery setting.

These findings show that the patients' experience in healthcare delivery is an important component to be studied to improve the delivery of healthcare to meet expectations of patients.