Artikel
Domain knowledge for the development of a chatbot to support family carers of people with dementia
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Autoren
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Christiane Pinkert
- Universität Witten/Herdecke, Germany
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Iris Hochraeber
- Deutsches Zentrum für Neurodegenerative Erkrankungen (DZNE) Witten, Germany; Universität Witten/Herdecke, Germany
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Bernhard Holle
- Deutsches Zentrum für Neurodegenerative Erkrankungen (DZNE) Witten, Germany; Universität Witten/Herdecke, Germany
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Margareta Halek
- Universität Witten/Herdecke, Germany
| Veröffentlicht: | 5. Juli 2021 |
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Gliederung
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Background: Managing agitation of people with dementia at home is one of the main challenges for family carers. Agitation often burdens family carers and is one of the most frequent causes of instability in home-based care. Tailored information and support services are not easily accessible or unavailable.
Objectives: The overall aim of the interdisciplinary project eDEM-CONNECT is to develop chatbot-based communication and a service platform for managing agitation of people with dementia and promoting aspects of stability in home care. Ontologies represent the chatbot knowledge base. The aim of the nursing research part of the study is to provide the domain knowledge on agitation and aspects of stability and to prepare it for ontology engineering.
Design and methods:
- 1.
- Literature review on the concept of agitation and aspects of stability;
- 2.
- Qualitative secondary analysis of interviews with family carers of people with dementia from the UK MARQUE study;
- 3.
- Thematic analysis of qualitative interviews with family carers in Germany;
- 4.
- Conceptual modelling.
Results: The literature review generates various concepts describing agitated behavior, its causes and consequences. The (secondary) interview analysis served to validate and complete the concepts. Conceptual modelling formalized the knowledge base. Building on this work, the initial ontology was implemented.
Conclusions: The project provides new insights into behavioral change in people with dementia and highlights the contribution of nursing science in interdisciplinary technology projects.
Knowledge gaps point to the need for care-specific databases. Transferring knowledge about high complex nursing situations into formalized computer formats presents a major challenge.
Conflict of interest: Christiane Pinkert, Iris Hochgraeber and Margareta Halek declare that there is no conflict of interest. Bernhard Holle is member of the DGP board, which may possibly lead to a conflict of interest.
Funding: BMBF (Bundesministerium für Bildung und Forschung)
