gms | German Medical Science

Background and Purpose: Evaluation of Patient Satisfaction with Emergency Department Nursing Care Patient satisfaction with nursing care services is a subjective feeling the patients have experienced while staying in hospitals.

Purpose: The assessment of patient satisfaction with nursing care delivered in two emergency departments.

Methods: The questionnaire ”The Newcastle Satisfaction with Nursing Scale” (NSNS) was the assessment tool for the purpose of this study.

Methodological and Theoretical Focus: The study was carried out on 503 patients in two Emergency Departments (ED) in Gdańsk [University Clinical Centre ED (KOR) and Specialist Hospital Emergency Department (SOR)]. The questionnaire ”The Newcastle Satisfaction with Nursing Scale” (NSNS) was the assessment tool for the purpose of this study.

Statistical Methods: ANOVA test, Levene’s test, the chi-square, t test.

Results:

• Nursing care services in both EDs were shown to be assessed highly by the patients.
• A statistically significant difference in the assessment was observed, t(501)=5.938, p<0.001.
• KOR obtained 5.85, SOR 5.33 points (6 points is the highest).
• A statistically significant difference in the patients’ opinion on the instrumental activities carried out by nurses was observed between the two hospitals studied. SOR scored 3.34, while KOR scored 3.46 (4–point scale).
• 46.72% of all patients pointed to too long wait time for diagnosis as the main reason for their dissatisfaction. 53.77% of SOR patients pointed to too long wait time for diagnostics, and 42.11% of KOR patients, respectively.

Conclusions:

• Patients of both EDs highly evaluated nursing care provided to them.
• Patient satisfaction of KOR patients was higher than that of SOR patients.
• Waiting too long for diagnosis was the most common reason for the Emergency Department patients’ dissatisfaction.